FREQUENTLY ASKED QUESTIONS
There is a 2 week turnaround
To customize a product, follow these steps:
Select the product you wish to personalize from our collection.
Click on the "Customize" button or link.
Enter the name, initials, or other information you want to add to the product.
Preview the customized product and make any necessary adjustments.
Add the product to your cart and proceed to checkout.
Yes, absolutely! After customizing a product, you will be able to see a preview of how it will look with the personalization you added. This way, you can review and make sure everything is correct before finalizing your purchase.
We accept major credit cards (Visa, MasterCard, PayPal) and debit cards for payment. You can also use other payment methods indicated during the checkout process.
Delivery times may vary depending on the product and your location. We provide estimated delivery dates during the checkout process. Generally, personalized products require additional time for production, so please allow for this when placing your order. Once your order is shipped, you will receive a tracking number to monitor its progress.
As personalized products are made specifically for you, we generally do not accept returns or offer refunds unless the product is defective or there was an error on our part. If you receive a defective product or there is an issue with your order, please contact our customer support team at info@bitsbobsnballons.com within 14 days of receiving your order, and we will assist you with a replacement or a refund if applicable.
Note: For more detailed information and answers to additional questions, please visit our FAQ page or contact our customer support team at Bitsbobsnballoons@gmail.com.
